V.K AMBER Couriers
Effective Date: [Insert Date]
V.K AMBER Couriers (“we”, “us”, or “our”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our courier and delivery services.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
Business Name: V.K AMBER Couriers
Location: Redruth, United Kingdom
Email: info@vkambercourier.uk
Website: www.vkambercourier.uk
We act as the Data Controller for the personal data we collect and process in connection with our services.
We may collect and process the following types of personal data:
Full name
Company name (if applicable)
Collection and delivery addresses
Email address
Phone number
Order, booking, and shipment details
Delivery instructions or notes
Tracking and delivery status
Proof of delivery (e.g. names, signatures, photos where applicable)
Invoice, billing and payment-related details (handled securely; we do not store full card details)
Communication history (emails, contact form submissions, phone enquiries)
We do not routinely access or process any personal data contained within sealed parcels or consignments.
We collect personal data in the following ways:
When you contact us by phone, email, website form, or social media
When you request a quote or place a booking
When you provide details for collection and delivery
When you interact with our website (e.g. via cookies and analytics)
When third parties (e.g. business clients) supply delivery information about you as a recipient
We process your personal data under the following lawful bases:
Contractual necessity: To provide courier and delivery services, manage bookings, and fulfil our agreement with you.
Legitimate interests: To operate and improve our business, manage customer relationships, and prevent fraud.
Legal obligation: To comply with legal, regulatory, tax, and accounting requirements.
Consent: For certain marketing communications and non-essential cookies (where applicable). You can withdraw your consent at any time.
We use your personal data to:
Process and manage courier bookings and deliveries
Arrange collection and drop-off at the correct locations
Provide tracking updates and proof of delivery
Communicate with you regarding your order, enquiries, or account
Issue quotes, invoices, and payment confirmations
Maintain business records and comply with legal requirements
Improve our services, website functionality, and customer experience
Handle complaints, disputes, and insurance queries where relevant
We do not sell or rent your personal data to third parties.
We may share your personal data with trusted third parties where necessary to provide our services or meet legal obligations, including:
Subcontracted drivers or courier partners involved in your delivery
IT, hosting, and software service providers (e.g. email, website hosting, cloud storage)
Payment service providers and banks
Professional advisers (e.g. accountants, legal representatives)
Regulatory, law enforcement, or government authorities where required by law
All third parties are required to handle your data securely and only process it in line with our instructions and applicable data protection laws.
Our services are primarily based in the UK. If your data is transferred or stored outside the UK (for example, via cloud-based services), we will ensure that appropriate safeguards are in place, such as:
UK-approved standard contractual clauses
Adequacy regulations for the destination country
These safeguards ensure your personal data remains protected.
We only keep personal data for as long as necessary for the purposes set out in this Policy, including:
Fulfilling deliveries and bookings
Maintaining business, tax, and accounting records (typically up to 7 years)
Handling claims, insurance matters, and disputes
After the relevant retention period, your data will be securely deleted, anonymised, or archived in line with our internal policies and legal obligations.
We take appropriate technical and organisational measures to protect your personal data, including:
Use of secure systems and encryption where appropriate
Restricted access to personal data on a need-to-know basis
Password protection and, where applicable, multi-factor authentication
Regular backups and security monitoring
However, no method of transmission over the internet is completely risk-free, and we cannot guarantee absolute security. You use our website and services at your own risk.
You have the following rights in relation to your personal data:
Right of access – Request a copy of the personal data we hold about you.
Right to rectification – Ask us to correct inaccurate or incomplete data.
Right to erasure – Request deletion of your data where there is no lawful reason for us to continue processing it.
Right to restrict processing – Ask us to limit how we use your data in certain circumstances.
Right to data portability – Request your data in a structured, commonly used, machine-readable format.
Right to object – Object to processing based on legitimate interests or to direct marketing.
Right to withdraw consent – Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at:
📧 info@vkambercourier.uk
We may need to verify your identity before responding to your request.
Our website may use cookies and similar technologies to:
Operate core site functions (e.g. forms, navigation)
Improve user experience and website performance
Analyse website usage through analytics tools (e.g. anonymised visitor statistics)
Where required, we will present a cookie banner allowing you to manage your cookie preferences. You can also block or delete cookies via your browser settings, but some features of the website may not function correctly if essential cookies are disabled.
For more information, please refer to our Cookie Policy (if published separately).
Our website may contain links to other sites not operated by us. We are not responsible for the content, privacy practices, or security of those third-party websites.
We recommend you review the privacy policies of any external sites you visit.
Our services are not directed at children, and we do not knowingly collect personal data relating to individuals under 16 years old. If you believe a child has provided us with personal data, please contact us so we can remove it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or how we operate our business.
The latest version will always be available on our website and will show the Effective Date at the top. We encourage you to review it periodically.
If you have any questions about this Privacy Policy, how we handle your data, or if you wish to make a complaint or exercise your rights, please contact:
Data Protection Contact
V.K AMBER Couriers
📍 Redruth, United Kingdom
📧 Email: info@vkambercourier.uk
You also have the right to lodge a complaint with the UK supervisory authority:
